How to run traceroute and MTR¶

Traceroute and MTR show route hops and response times between your device and an affected destination or server IP. Run the test when a connection is slow, unstable, or unavailable, and use the affected destination or server IP rather than a different address.

Android traceroute with NetAnalyzer¶

1. Open the Google Play Store, search for, and install NetAnalyzer.
2. Open NetAnalyzer.
3. Select Tools and then Route.
4. Enter the affected server IP.
5. Run the traceroute.
6. Wait for the test to finish.
7. Send a screenshot to support if requested.

Windows WinMTR¶

1. Download WinMTR from winmtr.net.
2. Open the portable app without installing it.
3. Enter the affected server IP. For an NXP server, for example, enter 160.250.227.67.
4. Choose Start.
5. Wait until Sent reaches about 100 packets, which takes roughly one minute.
6. Choose Stop.
7. Choose Export Text.
8. Attach the exported .txt output to your support ticket.

Linux MTR¶

Install MTR for your distribution:

# Ubuntu/Debian
sudo apt install mtr

# Arch Linux
sudo pacman -Syu mtr

# CentOS/RHEL
sudo yum install mtr

Run this example, replacing 1.1.1.1 with the affected destination or server IP:

mtr -bezrw -c 100 1.1.1.1

Wait for the report to finish, then copy all terminal output into the support ticket. The report-mode flags mean: -r prints a final report, -w uses wide output, -b shows hostnames and IPs, -e includes MPLS extensions, -z looks up ASNs, and -c 100 runs 100 cycles.

Interpret results safely¶

An isolated latency or loss spike at a middle hop does not prove a fault. Focus on loss or latency that persists through later hops and reaches the destination, because intermediate routers can rate-limit or ignore ICMP responses.

Send the output in a support ticket¶

Include the affected destination or server IP, when the issue occurred, and the requested diagnostic output: the Android screenshot, WinMTR .txt export, or complete Linux MTR terminal output. This gives the support team the route evidence needed to investigate.

Cheers, Team NexusCloud