---
title: "How to use the Server Importer feature"
icon: lucide/download
description: "How to move files from your old host or node to NexusCloud using the Server Importer (SFTP) feature in the panel."
---

# How to use the Server Importer feature

Server Importer transfers files via SFTP from an old host or node to a new NexusCloud server, such as when moving from a Lite plan to a Medium plan.

## What you need before you start

Prepare the SFTP details from your old host or node:

- **User** or SFTP username
- **Password**. If you reset the password in the old host's panel, use the password created by that reset.
- **Server IP** or server address
- **Server Port**

!!! warning "Check your SFTP details"
    Make sure the user, password, server address, and port came from the old host or node. Server Importer needs these details to connect.

## Steps

1. Open `https://panel.nexuscloud.id/`.
2. Select the NexusCloud server that will receive the imported files.
3. If you are using a phone, click the hamburger menu (`=`) to open the panel navigation.
4. Scroll down, then go to **Settings**.
5. Scroll down, then click **Import Server**.
6. Under **Server Type**, keep the option set to **SFTP**.
7. Fill in **User**, **Password**, **Server IP**, and **Server Port** using the details copied from the old host or node. The port is usually `2022`. Use the password you reset in that panel.
8. Fill in **Source Folder** and **Destination Folder** with any path you need. To move every file, use `/` for both. For one folder, use the same path on both sides, for example `/world`.
9. Leave **Delete All Files** off so the import does not remove files you still want.
10. Click **Import Server**, then wait about 10–30 minutes. When it finishes, refresh the page.
11. When the process finishes, check the files on the destination server.

## Example values

Use these values as an example of the required format:

```text
User: yeyboyahh.oa01hk7
Password: hengkerwibutzy
Server IP: jean.nexuscloud.id
Server Port: 2022
Source Folder: /world
Destination Folder: /world
```

!!! warning "Disable Delete All Files"
    Do not enable **Delete All Files** unless you fully understand its effect. This option can delete existing files on the destination server before the import starts.

## Tips

- Make sure the destination server has enough storage for the files being transferred.
- Do not change the source data while the import is running.
- Import time depends on file size and SFTP connection speed. Expect about 10–30 minutes.

## Troubleshooting

If the import fails, check these first:

1. **Server IP** matches the old host or node.
2. **Server Port** matches the old host or node.
3. **User** and **Password** match, including uppercase, lowercase, and special characters.

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**Cheers, Team NexusCloud**

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